Sage CRM Customer Service and Inside Sales Management
SageCRM Customer Care
Resolve customer issues efficiently by providing customer service professionals with user-friendly tools to access relevant customer data including purchases, call and escalation histories, interactions, e-mail, and documents sent and received.

Customer Care Automation

SageCRM Customer Support Automation
allows you to make the most of every customer interaction, maximizing business opportunities and customer satisfaction. It empowers your organization with critical information to build and support long-term customer satisfaction and loyalty.

With fast online access to service requests, call and escalation history, interactions, multiple contacts, support cases, e-mail, and documents sent and received, you'll have complete and accurate data at your fingertips. SageCRM customer support automation enables you to quickly resolve issues and easily capitalize on cross-sell or up-sell opportunities.

Powerful Customer Support

Shore Resolutions Arrow Contact Management
Deliver superior customer service with real-time access to relevant customer data.
Shore Resolutions Arrow Knowledge Base
Store support incidents and case solutions in a central Knowledge Base.
Shore Resolutions Arrow Call Center Support
Access a central repository for all customer data, resolving issues quickly.
Shore Resolutions Arrow Service Agreement Management
Easily track and meet your service level agreements.
Shore Resolutions Arrow Tracking
Track your customers' needs and maintain a complete history of customer-related interaction.
Shore Resolutions Arrow Reporting
Create point-and-click reports and graphs for on-the-spot analysis and decision-making.