Microsoft CRM Customer Service
CRM Customer Service

No one is closer to your customers than your customer service team. They are the frontline of support and when they can do their job well, they can foster relationships that help your business thrive.

With Microsoft Dynamics™ CRM you’ll not only build stronger relationships with your customers—you’ll actually reduce costs inherent in providing excellent customer support. And the familiar, intuitive interface and advanced productivity features of Microsoft Dynamics CRM, helps customer service representatives rapidly find customer service solutions.

Customer Service with CRM

Microsoft Dynamics CRM Benefits Your Customer Service Relationships


Be more responsive to each customer, with access to up-to-date information within an environment you already know and use—Microsoft Outlook.

Microsoft Dynamics CRM integrated features give you streamlined customer service automation processes so your company can more accurately identify, learn about and serve each customer more quickly and profitably.

Microsoft CRM Customer Service Management

MANAGE WORK MORE EFFICIENTLY
Microsoft Dynamics CRM delivers customer service functionality either as a natural extension of Microsoft Outlook or in a customized user interface. Manage the CRM for total customer service experience solutions all from a single business application.

ATTAIN A CLEAR VIEW OF YOUR CUSTOMERS
When you have instant access to complete customer information, you’ll have better customer relationship management, resulting in better customer relationships. Now you can get a 360-degree view of each customer with access to rich segmentation. Whether you want comprehensive customer, marketing, or demographic information, it’s always at your fingertips.

GET YOUR MARKETING MIX RIGHT
Concentrate your efforts on your most effective marketing channels. Reporting and analysis features help you evaluate the performance of your print, e-mail, online, and other marketing efforts—so you can put your dollars to work in the right places.

DELIVER SUPERIOR CUSTOMER SERVICE WITH CRM
Use advanced organizational case management to quickly create, manage, and resolve service issues with streamlined access to Service Level Agreements (SLA), case history as well as problem diagnosis and resolution information.

CUSTOMER SERVICE AUTOMATION
Assign, manage, and resolve support incidents with automated routing, queuing, and escalation of service requests, along with case management, communications tracking, and auto-response e-mail.

RESOLVE ISSUES QUICKLY AND ACCURATELY
Improve your first-call resolution rates using a searchable, shared knowledge base of information organized by product and service category

FIND AND SCHEDULE QUALIFIED SERVICE PROFESSIONALS
Quickly search and dispatch skilled service professionals, tools, and resources across service locations to deliver value-added services for your customers.

CONTINUOUSLY IMPROVE CUSTOMER SATISFACTION
Proactively measure customer satisfaction during each service interaction to help ensure long-term customer loyalty.